Privacy Policy

How FreelanceHub Pro collects, uses, and protects your information

Last Updated: April 27, 2025

At FreelanceHub Pro, your privacy matters. This Privacy Policy explains what personal data we collect, how we use it, and how we protect it when you use our platform at freelancehubpro.com. By using our services, you agree to the practices described here.

1. Information We Collect

1.1 Account Information

When you register, we collect your name, email address, username, and password. Freelancers may also provide professional details such as skills, portfolio items, and work history.

1.2 Payment Information

To process transactions, we collect billing details including UPI IDs, PayPal account information, or card details processed via Razorpay. We do not store full card numbers on our servers — all payment data is handled by our certified payment processors.

1.3 Project and Communication Data

We store project descriptions, proposals, messages exchanged between users, files uploaded, and feedback given — all of which are necessary for the platform to function.

1.4 Usage Data

We automatically collect information such as IP address, browser type, device details, pages visited, and time spent on the platform. This helps us improve platform performance and user experience.

2. How We Use Your Information

  • To create and manage your account and verify your identity.
  • To facilitate project postings, proposals, and communications between users.
  • To process payments, manage escrow funds, and disburse earnings.
  • To resolve disputes and enforce our Terms and Conditions.
  • To send service-related notifications, updates, and security alerts.
  • To improve platform features, troubleshoot bugs, and analyse usage trends.
  • To comply with legal obligations or respond to lawful government or law enforcement requests.

3. Sharing of Information

3.1 With Other Users

Certain profile information such as your username, skills, ratings, and portfolio are visible to other users. Project-related communications are shared between the Client and Freelancer involved in that project.

3.2 With Service Providers

We share data with trusted third-party providers — including payment processors (Razorpay, PayPal), cloud hosting services, and analytics tools — who are contractually bound to keep your data secure and use it only for the services they provide to us.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or regulatory authority. We will make reasonable efforts to notify you before doing so, unless prohibited by law.

3.4 No Data Selling

FreelanceHub Pro does not sell, rent, or trade your personal data to third parties for their own marketing purposes.

Important: All third-party services used by FreelanceHub Pro are contractually bound to keep your data secure and follow industry-standard security and privacy practices.

4. Cookies

We use cookies and similar tracking technologies to maintain sessions, remember your preferences, and analyse platform usage. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain platform features.

5. Data Security

We implement standard security measures including encryption in transit, access controls, and secure server infrastructure to protect your data. However, no system is entirely immune to risk. You are responsible for keeping your login credentials confidential.

6. Data Retention

We retain your account data for as long as your account is active or as needed to provide services. If you close your account, we may retain certain data for a legally required period for compliance, fraud prevention, or dispute resolution purposes, after which it is securely deleted.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your data (subject to legal obligations).
  • Withdraw consent where processing is based on consent.
  • Raise a complaint with a data protection authority if you believe your rights have been violated.

To exercise any of these rights, contact us at privacy@freelancehubpro.com.

8. Children's Privacy

FreelanceHub Pro is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that a minor has registered, we will promptly delete their account and associated data.

9. Third-Party Links

The platform may contain links to external websites. FreelanceHub Pro is not responsible for the privacy practices of third-party sites. We encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised date. Continued use of the platform after changes are posted indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please reach out:

Email: privacy@freelancehubpro.com

Website: www.freelancehubpro.com