Contact Us
We are here to help — reach out to the right team and we will get back to you as quickly as possible
At FreelanceHub Pro, we are committed to providing every Freelancer and Client with a responsive, human, and genuinely helpful support experience. Whether you have a question about your account, a payment concern, a dispute to report, a press enquiry, or feedback about the platform — our team is here to help.
Use the contact form below to reach us, or pick the right email channel from our department directory. We aim to respond to all enquiries within 1–2 business days.
General Support
Account issues, login problems, profile questions, platform navigation, and general how-to queries.
support@freelancehubpro.comResponse: Within 1 business day
Payments & Billing
Safe Deposit (Escrow) queries, payment failures, withdrawal issues, membership billing, and refund requests.
billing@freelancehubpro.comResponse: Within 1 business day
Disputes & Trust
Raising a project dispute, reporting fraud, flagging policy violations, or escalating an unresolved issue.
disputes@freelancehubpro.comResponse: Within 1 business day
Press & Media
Media enquiries, interview requests, press kit assets, on-record commentary, and partnership coverage.
press@freelancehubpro.comResponse: Within 1 business day
Security & Safety
Reporting a security vulnerability, phishing attempts, suspected fraud, or unauthorised account access.
security@freelancehubpro.comResponse: Within 4 business hours
Legal & Compliance
Legal notices, data protection requests, terms-related queries, and compliance or regulatory matters.
legal@freelancehubpro.comResponse: Within 2 business days
Security reports get priority. If you are reporting a security vulnerability or a suspected account breach, email security@freelancehubpro.com directly for the fastest response. For all other urgent matters, use the contact form below and select the appropriate topic — we prioritise accordingly.
Send Us a Message
Fill in the form below and the right team will be in touch. All fields are required.
The more detail you provide, the faster we can help.
By submitting this form you agree to our Privacy Policy. We will never share your details with third parties.
Response Times
Business hours: Mon–Sat, 9 AM–6 PM IST
Platform Information
Website: freelancehubpro.com
Primary market: India
Founded: 2024
Launched: April 2025
Support hours: Mon–Sat, 9 AM–6 PM IST
Before You Contact Us — Common Questions
Many common questions are answered below. Check if your query is covered here first — it may save you time waiting for a response.
My payment is stuck or pending — what should I do?
Payment processing times vary by method. Razorpay and UPI payments typically settle within a few minutes to a few hours. PayPal can take up to 1 business day. If your payment has been pending for more than 24 hours, contact billing@freelancehubpro.com with your transaction reference number.
I cannot log into my account — how do I recover access?
Click 'Forgot Password' on the login page and follow the reset instructions sent to your registered email. If you no longer have access to your registered email, contact support@freelancehubpro.com with your account username and the email address used at registration.
How do I raise a dispute for my project?
Disputes can only be raised for projects where the Safe Deposit (Escrow) service was used. Go to your active project, click 'Raise Dispute', and follow the on-screen steps. Both parties will have 10 business days to reach a resolution. If you need guidance, contact disputes@freelancehubpro.com.
A client/freelancer is asking me to pay or communicate outside the platform — is this allowed?
No. Moving payments or communication outside FreelanceHub Pro is a violation of our Terms and Conditions and removes all platform protections. This is also a common sign of a scam. Report any such request immediately at security@freelancehubpro.com or use the report flag on the user's profile.
How do I request a refund for my membership plan?
Membership fees are non-refundable once the billing period has begun, as stated in our Terms and Conditions. If you believe you have been charged incorrectly, contact billing@freelancehubpro.com with your account email and the transaction details, and we will review your case.
How do I delete my FreelanceHub Pro account?
To request account deletion, email support@freelancehubpro.com from your registered email address with the subject line 'Account Deletion Request'. Please note that outstanding project obligations must be resolved before deletion can be processed, and certain data may be retained for legal compliance purposes as outlined in our Privacy Policy.
I found a security vulnerability in the platform — how do I report it?
Please report all security vulnerabilities responsibly by emailing security@freelancehubpro.com. Include a clear description of the vulnerability, the steps to reproduce it, and any relevant screenshots or evidence. Please do not publicly disclose the vulnerability before we have addressed it.
How can I update the email address or phone number on my account?
Go to Account Settings in your dashboard and navigate to the Personal Information section. You can update your email address and phone number from there. If you experience any issues, contact support@freelancehubpro.com with your account username.
What Happens After You Contact Us
We Receive Your Message
Your message arrives in our support queue and is automatically categorised by topic for routing to the right team.
A Team Member Reviews It
A real, human team member reads your message — we do not use scripted auto-responses for substantive queries.
We Investigate
If your query involves an account, payment, or dispute, we look into the details before responding — so we can give you a useful answer, not just a generic one.
We Respond
You receive our response at your registered email. If we need more information from you, we will ask clearly and specifically.
Tips for a Faster Resolution
Always contact us from your registered FreelanceHub Pro email address
Include your account username or registered email in your message
For payment queries, include the transaction reference or project ID
For disputes, describe the issue clearly with dates and amounts
For security concerns, attach screenshots or evidence if available
Select the correct topic category when using the contact form